City Council Info

TO GO TO THE CITY'S OWN WEBSITE CLICK ON THE LINK ABOVE THE CITY LOGO AT THE BOTTOM OF ANY PAGE ON THIS WEBSITE.

Easy access to City committee meeting particulars and access to documents – simply Internet search ‘Cape Town Municipality committee meetings’. Meeting dates and headings  appear on screen – click on  meeting of interest – when  meeting particulars appear click on instruction at bottom of screen if you want to download documents.
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city-of-capetown
Level 4 water restrictions and tariffs update
Dear Resident,
 
Tariffs

Following a public participation process and the approval of the City’s Budget 2017-2018, changes to the electricity, water and sanitation, and refuse tariffs will come into effect on 1 July 2017.

Please note:
  • We have taken on board National Treasury’s comments regarding the continued affordability of offering free basic services to all residents. We are therefore phasing out free basic water provision and it will eventually only be available for indigent persons.
  • Due to the extensive public engagement, we have also decided to delay the introduction of the proposed electricity Home User Tariff. Consumers in properties above the value of R1 million will now remain on the Domestic Tariff. We will undertake further public engagement on the Home User Tariff at a later stage.
All tariffs are still primarily based on a consumptive charge and you are encouraged to reduce your consumption.

For more information on the City’s new tariffs, visit www.capetown.gov.za/tariffs

Level 4b water restrictions update
Dear Resident,
 Level 4b water restrictions will come into effect on 1 July 2017 in response to the ongoing drought that has resulted in critically low dam levels. The associated Level 4 tariffs and the annual tariff increases will also come into effect on 1 July 2017.

In order to help preserve our water resources, we need to continue saving water and we urge you to keep your combined home, work, and other water use to less than 87 litres per person, per day in accordance with the new restriction targets which have just been approved. Hefty fines and/or prison sentences apply for contraventions.

The City will be installing water management devices at unjustifiably high consumption properties if excessive consumption does not stop immediately. Letters will be sent to high users to warn them of the installation of these devices should their consumption not drop immediately. This is in terms of a directive issued by the Director: Water and Sanitation in terms of the Water By-law, clause 36 (1) (a) and (b).

Please ensure you make saving water a way of life and comply with Level 4b water restrictions by:Please note that water supplied by the City remains safe to drink and is tested in accordance with the most rigorous safety standards. For more information on how to make every drop count, visit www.capetown.gov.za/thinkwater

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The City of Cape Town has a new Service Delivery and Complaints Centre: Accounts and General Enquiries, such as Water, Electricity, Solid Waste, Accounts Enquiries, Valuations, Creditors Accounts, Traffic Fines, Motor Vehicle Registration, etc| contact.us@capetown.gov.za or @CityofCT on Twitteror phone 0860 103089 (between 07:30 to 17:00).

This C3 electronic reporting system ensures that your contact is logged & a reference number will track progress.You can also log it yourself:https://www.capetown.gov.za/en/ServiceRequests/Pages/default.aspx

 

Enquiries and/or complaints regarding :Burst and Leaking Water Mains, Faulty and Leaking water meters, Blocked and overflowing sewers, etc. can also be sent via SMS to 31373 | Electricity fault reporting, Power outages; Pre-paid meter queries can also be sent via SMS to 31220.

 

All Emergency complaints should be directed to the Public Emergency Communications Centre (PECC), also called 107, on the telephone number 107 (from a landline), 021 480 7700 from a cellphone or @pecc107 on Twitter.

They record and track all calls and will immediately mobilise the correct emergency service(s).

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Read the Word document titled "Information regarding future water plans" at the bottom of this page explaining why the city isn't prioritising desalination as a solution to the water shortage. The City's Caitlin Montague responds in a very lucid and sensible letter covering many questions and concerns that have been expressed.
 
 A City Council employee fill a Tanker with untreated water from the Lower Molteno reservoir
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REPORTING SERVICE FAULTS:
The City have changed their ONLINE SERVICE REQUEST link (C3)
                        - click this link
 to report all Municipal Faults
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The City has a dedicated 24hr HOTLINE for Displaced Persons (aka vagrants, street people)  - 0800 87 22 01 
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City of Cape Town COMPLAINTS:
Please first try one of the City numbers below: 
 All queries:   contactus@capetown.gov.za           0860 103 089

Noise:   Log a call at the City’s 24-hour emergency centre:      021  596 1999

            and ask for a call reference No.

 For persistent noise over a period: call the Environment Health Dept.  021 514 4136

            8h00-16h00 quoting the reference No. (see above).

 or:   email: Nathan.Lagourdie@capetown.gov.za OR bettie.leedo@capetown.gov.za

 Note: be prepared to give a sworn affidavit for the report

Events & Film Shoots:  Call the City’s 24-hour emergency centre:   021  596 1999

            and ask for a call reference No.

 or:    call the City’s Events Office 8h00-16h00       021 417 4035

or:    e-mail Anthony.Smith@capetown.gov.za or phone him at:     084.572 0290

or:    call Terrenve Isaacs on the 24h00 line at:    084 900 0145

Sedan Taxis:

Habitual double-parking and obstructing traffic or parking on yellow/red lines:  call the City’s 24-hour emergency centre & ask for a call reference No.  021  596 1999

Liquor Licence:

Objecting to a proposed opening of a venue or the renewal of a liquor licence?

 1.   Look up liquor licence applications on the CPF (Coimmunity Police Forum) website at:    www.capetowncpf.co.za

2.   Compile a detailed complaint, providing photographic eviedence,times, dates where applicable;

3.   E-mail complaint to:  Area Liquor Forum:   liquor@capetowncpf.co.za                                                    

                                 Liquor athority:   Liquor.Admin@pgwc.gov.za

                                 SAPS Designated Liquor Office:  CapeTownCentralIDFO@saps.gov.za

                                 OR The appropriate ward councillor

Dumping:        (7h30 to 17h00)      0860 103 089

Cable Theft:                  (7h30 to 17h00)   0800 222 771

Traffic Signal Faults:    (7h30 to 17h00)       086 000 1948

Electricity:     FaultReporting.Centre@capetown.gov.za      0860 103 089

                           CustomerSupportServices@capetown.gov.za (office hours)

Water & Sanitation:  sms to 31373 or: waterTOC@capetown.gov.za   0860 103 089                      

Solid Waste:   sms to 31373  or: wastewise@capetown.go.za    0860 103 089

If you do NOT get a satisfactory response please use this  link to go to the City website  to make a Service Delivery Request /C3, by computer or smart phone:

or SMS 31373 for any City / Council related problem:

This works well for  repairing broken streetlights, electricity outages, water leaks, potholes, missing road signs and manhole covers and  has had fairly good response from the city in solving them.
 
City Documents and Contact info can be downloaded from the list below:

City documents and Contact info


Internet Links to City Services and Information:

Please click on this Purple Link OR the sub page at the bottom of this page to access the Internet links to documents and websites 
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CIBRA Cape Town,
Feb 23, 2017, 4:23 AM
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