City Council Info


Easy access to City committee meeting particulars and access to documents – simply Internet search ‘Cape Town Municipality committee meetings’. Meeting dates and headings  appear on screen – click on  meeting of interest – when  meeting particulars appear click on instruction at bottom of screen if you want to download documents.

City of Cape Town11 September 2017

NB Please read the City Media Release Word document at the bottom of this page which states what the City will be doing about excessively high water usage Households.

Drought crisis: Level 5 water restrictions

Water consumption continues to be dangerously high in Cape Town and we are currently using 604 million litres per day. We must take a tougher stance on using less water to get us through as much of summer 2018 as possible.

For an in-depth look at Cape Town’s rainfall pattern and severity of the drought crisis, see the recently published study conducted by University of Cape Town’s Climate System Analysis Group.

To help cut water use, we have implemented Level 5 water restrictions, which include additional measures:

  • the commercial sector must reduce water consumption by 20% over the next month or be subject to fines for every month consumption is not reduced
  • residential properties with excessively high water consumption will be automatically fined on usage more than 20 000 litres
  • residential complexes with excessively high water consumption, based on the average for all units, will be fined

The daily consumption limit remains below 87 litre per person, whether at home, work, school or elsewhere. But Level 5 also makes provision for the City to automatically fine residential units constantly using more than 20 000 litres per month. We await feedback from the Chief Magistrate.

See the complete list of Level 5 restrictions as well as an overview.

Saving water is everyone’s responsibility

Make sure you:

Visit for more information.


Commercial property managers must immediately cut your property’s monthly water consumption by 20%. The City will institute automatic admission of guilt fines on commercial properties using excessive amounts of drinking water.

Find out more on commercial water restrictions.


Remember to use less than 87 litres per person per day whether at home, work or elsewhere. The City will institute automatic admission of guilt fines on domestic properties using more than 20 000 litres of water per month. If you have excessively high consumption you will need to provide the City with adequate motivation to justify your higher consumption.

Remember: It is the responsibility of the unit landlord and complex body corporate to ensure water usage is less than 87 litres per person per day.

Pressure reduction and enforcement

We have intensified water pressure reduction and you may experience supply interruptions. In addition, multi-storey buildings that do not use pumps and overhead tanks (required by our building regulations) may experience supply problems. Check with your body corporate or managing agent to find out if your building uses these systems.

We are installing water management devices, at the cost of the property owner, at properties that are still using excessive amounts of water. The costs range between R4 560 and R4 732.

Water resilience plan

Our Water Resilience Task Team has developed a plan to augment the Cape Town’s water system with 500 million litres of drinking water per day. Find out more about the technologies that will be used. Remember, this goes hand-in-hand with reducing consumption to 500 million litres.

Thank you Cape Town!

'Thank you to the many Capetonians who have employed numerous simple and innovative ways to save water. You have helped us to stretch our reserves and continue to make a great impact in terms of the overall water saving efforts. However, I believe we are within a scenario called the new normal – a scenario in which we do not bank on the drought ending but rather actively plan as if it will continue indefinitely. Continued water saving is therefore essential.'

Executive Mayor of Cape Town Patricia de Lille


The City of Cape Town has a new Service Delivery and Complaints Centre: 

Accounts and General Enquiries, such as Water, Electricity, Solid Waste, Accounts Enquiries, Valuations, Creditors Accounts, Traffic Fines, Motor Vehicle Registration, etc| or @CityofCT on Twitteror phone 0860 103089 (between 07:30 to 17:00).

This C3 electronic reporting system ensures that your contact is logged & a reference number will track progress.You can also log it yourself:


Enquiries and/or complaints regarding :Burst and Leaking Water Mains, Faulty and Leaking water meters, Blocked and overflowing sewers, etc. can also be sent via SMS to 31373 | Electricity fault reporting, Power outages; Pre-paid meter queries can also be sent via SMS to 31220.


All Emergency complaints should be directed to the Public Emergency Communications Centre (PECC), also called 107, on the telephone number 107 (from a landline), 021 480 7700 from a cellphone or @pecc107 on Twitter.

They record and track all calls and will immediately mobilise the correct emergency service(s).

Read the Word document titled "Information regarding future water plans" at the bottom of this page explaining why the city isn't prioritising desalination as a solution to the water shortage. The City's Caitlin Montague responds in a very lucid and sensible letter covering many questions and concerns that have been expressed.
 A City Council employee fill a Tanker with untreated water from the Lower Molteno reservoir

The City have changed their ONLINE SERVICE REQUEST link (C3)
                        - click this link
 to report all Municipal Faults
The City has a dedicated 24hr HOTLINE for Displaced Persons (aka vagrants, street people)  - 0800 87 22 01 

City of Cape Town COMPLAINTS:
Please first try one of the City numbers below: 
 All queries:           0860 103 089

Noise:   Log a call at the City’s 24-hour emergency centre:      021  596 1999

            and ask for a call reference No.

 For persistent noise over a period: call the Environment Health Dept.  021 514 4136

            8h00-16h00 quoting the reference No. (see above).

 or:   email: OR

 Note: be prepared to give a sworn affidavit for the report

Events & Film Shoots:  Call the City’s 24-hour emergency centre:   021  596 1999

            and ask for a call reference No.

 or:    call the City’s Events Office 8h00-16h00       021 417 4035

or:    e-mail or phone him at:     084.572 0290

or:    call Terrenve Isaacs on the 24h00 line at:    084 900 0145

Sedan Taxis:

Habitual double-parking and obstructing traffic or parking on yellow/red lines:  call the City’s 24-hour emergency centre & ask for a call reference No.  021  596 1999

Liquor Licence:

Objecting to a proposed opening of a venue or the renewal of a liquor licence?

 1.   Look up liquor licence applications on the CPF (Community Police Forum) website at:

2.   Compile a detailed complaint, providing photographic evidence,times, dates where applicable;

3.   E-mail complaint to:  Area Liquor Forum:                                                    

                                 Liquor athority:

                                 SAPS Designated Liquor Office:

                                 OR The appropriate ward councillor

Dumping:        (7h30 to 17h00)      0860 103 089

Cable Theft:                  (7h30 to 17h00)   0800 222 771

Traffic Signal Faults:    (7h30 to 17h00)       086 000 1948

Electricity:      0860 103 089

                  (office hours)

Water & Sanitation:  sms to 31373 or:   0860 103 089                      

Solid Waste:   sms to 31373  or:    0860 103 089

If you do NOT get a satisfactory response please use this  link to go to the City website  to make a Service Delivery Request /C3, by computer or smart phone:

or SMS 31373 for any City / Council related problem:

This works well for  repairing broken streetlights, electricity outages, water leaks, potholes, missing road signs and manhole covers and  has had fairly good response from the city in solving them.
City Documents and Contact info can be downloaded from the list below:

City documents and Contact info

Internet Links to City Services and Information:

Please click on this Purple Link OR the sub page at the bottom of this page to access the Internet links to documents and websites 
CIBRA Cape Town,
Sep 15, 2017, 5:00 AM
CIBRA Cape Town,
Feb 23, 2017, 4:23 AM